How we hold ourselves accountable
Our governing instrument and policies reflect our commitment to the highest standards of care for children and families. The four below are available to read directly; our Financial Policy, Fundraising Policy, and Brand Guide are available on request for partners, donors, board members, and community stakeholders.
Constitution
Sets out the main rules that govern our operations as a non-profit — our goals, member duties, and decision-making processes — and how we maintain accountability among CLG members, always in service of our core mission.
Read →Child Safeguarding Policy
Sets defined steps for recognising, responding to, and reporting any concern about a child’s safety. We conduct careful checks for everyone who engages with children and act promptly when risks arise, guided by Singapore’s child protection laws.
Read →Trauma-Informed Care Guidelines
Shapes how we support children who have faced difficult or disruptive experiences, creating learning spaces that are calm, responsive, and healing, with every interaction prioritising emotional safety and close collaboration with parents and caregivers.
Read →Discord Server Policy
Sets clear expectations for kind and respectful communication within our online community of families and learners, protecting everyone from bullying or harmful behaviour through clear moderation rules.
Read →Financial Policy
Governs how we steward our funds responsibly and transparently, from fees and scholarships to budgets and audits, ensuring at least 10% of all profits directly supports scholarships.
On requestFundraising Policy
Defines how we raise funds ethically, honouring our donors while protecting the dignity of families we serve, in full compliance with Singapore’s PDPA.
On requestBrand Guide
Shapes how we present ourselves, visually and in tone, ensuring our voice remains warm, professional, and trauma-informed across all communications and platforms.
On requestOur safeguarding commitments
The safety and wellbeing of Learners are of paramount importance to the Board, and everyone providing a service on behalf of Little U.
Little U’s approach to safeguarding is underpinned by twelve Safeguarding Policy Commitments. Individually, the commitments address discrete areas of safeguarding practice; collectively, they operate as an integrated, whole-of-organisation Safeguarding Framework.
Download the one-page summary (PDF) →Governance
Little U maintains clear governance and accountability for the implementation and oversight of safeguarding.
Our People
Little U recruits, appoints and supports our People in an accountable, transparent and consistent manner.
Supervision, training and development
Little U provides our People with appropriate supervision, training and development to support safe and effective practice.
Participation
Little U seeks, hears and takes seriously the views of Learners about decisions and actions that affect them.
Caregiver engagement
Little U recognises and engages caregivers as important partners in promoting and protecting the safety and wellbeing of Learners.
Diversity and inclusion
Little U promotes diversity, inclusion and culturally responsive practice so that Learners with different backgrounds, identities and needs feel safe, welcomed and included.
Identifying and managing risk
Little U identifies and manages risks in a proportionate and evidence-informed manner to promote the safety and wellbeing of Learners, our People and others.
Health and safety
Little U provides and maintains healthy and safe environments for Learners, our People and others participating in Little U activities.
Reporting abuse and neglect
Little U takes seriously and responds promptly and appropriately to all concerns about abuse or neglect.
Reporting inappropriate practices or suspected wrongdoing
Little U promotes a culture in which inappropriate practice and suspected wrongdoing can be raised safely and addressed promptly and appropriately.
Questions, grievances and complaints
Little U welcomes and responds promptly and appropriately to questions, grievances and complaints about its activities and practices.
Internal investigations
Little U investigates alleged breaches of its policies and procedures promptly, fairly and impartially, with appropriate regard for the safety and wellbeing of everyone involved.
Our ESG Commitments
Asset-Light Model
Minimising physical materials, waste, and venue usage in all programs.
Flexible Work Arrangements
Staff and educators encouraged to work from home, reducing the need to commute.
Paperless Operations
Reducing use of paper through digitisation of information and documentation.
Child Safeguarding Policy
Highest standards of child safety — recognise, respond, report.
Trauma-Informed Care
Calm, healing spaces prioritising children’s emotional safety.
Inclusive Access
At least 10% of profits fund scholarships — cost is never a barrier.
Safe Digital Spaces
Moderated community with clear, kind communication norms.
Open Governing Documents
Constitution & policies publicly made known for informed decisions.
Financial Transparency
Full compliance with NPO accounting and PDPA.
Ethical Fundraising
No pressure tactics — donor dignity and fund integrity guaranteed.
Regular Policy Review
Evaluated against Singapore regulations & community needs.
We’re happy to walk you through them
Whether you’re a partner, donor, or a family considering Little U, our team is glad to share more about how we operate — openly and at your own pace.